Voice over IP (VoIP) Project - Frequently Asked Questions
- What is Voice over IP (VoIP)?
- When will my department or building be converted?
- What does it cost?
- Will I lose phone service when power goes out?
- How to place an order?
- What should I expect once I place an order?
- Where can I find Training for my new phone?
- Why put computers behind phones
What is Voice over IP (VoIP)?
VoIP is not only a telephone system that runs over the campus data network, it will also provide enhanced communications options to the campus. Once fully implemented, it will allow us to maintain one campus network instead of separate infrastructure for voice and data. As that happens, you can begin to take advantage of the Unified Communications (UC) features that include instant messaging (IM), presence, video conferencing, data sharing, and call control to name a few. For example, UC will allow accessing your voice messages via email, a cell phone or a land line. Or, you can check someone’s availability (presence) to see that though they’re not taking calls right now, you may chat with them via the IM client. These are a few examples of the services that will become available.
When will my department or building be converted?
The conversion to VoIP telephone service is being implemented on campus building by building as we upgrade the building infrastructure to support VoIP and meet the ACSN Network Policies. Telecommunications will be working with the subnet manager for your building and your building proctor when the time comes to begin the conversion. You can keep up to date with the conversion plans by reviewing the VoIP certified campus buildings list.
What does it cost?
Since this is upgrade is mandatory, the telecommunications department will be covering the costs to upgrade your data network, if necessary, and will be waiving the installation fees for each of these upgrades. This cost model maintains the low basic service rates you have now, while enhancing the overall service.
Will I lose phone service when power goes out?
Depending on where you are, you will most likely lose power to your phone as well as your data network connection in the event that power goes out to your building. The University has acknowledged this to be an acceptable risk considering the high use of cell phones and the installation of emergency power generation for critical buildings.
How to place an order?
Most likely the order to upgrade your phone will be placed by the person in your department that is coordinating the conversion. If you need to place an order, we have developed a new telecommunications Service Orders website that you can access through the main telecom.colostate.edu page. Please remember that not all buildings will be equipped for VoIP service and we will only be able to accept requests for VoIP service in buildings that are certified for VoIP (they will have an asterisk by their name in the Service Orders system.)
What should I expect once I place an order?
Once your order is submitted to the telecom department, it will be evaluated. You will receive an email if is approved or rejected. If rejected, the email will state why it was rejected and give you the opportunity to correct your request and submit it again. Once your order is approved, you will be notified when to expect an installer to arrive. The installation will take 15-30 minutes and your computer will need to be disconnected from the data network for a short period of time.
How do I get my building prioritized on the schedule?
If you feel that your building should be converted to VoIP and don’t see it on the conversion timeline, you will need to have your subnet manager, building proctor, or department chair contact the VoIP Team at email@example.com
Where can I find Training for my new phone?
Before you receive your new phone, you will be receiving an email that will provide you with several ways to learn how to use your phone. It will have a getting started guide attached as a pdf that is specific to your phone as well as links to two training websites.
Why put computers behind phones
There are several reasons to put computers behind phones on the CSU Data Network.
- Efficient use of funds and infrastructure resources. This model allows the use of one data port to support both a VoIP phone and computer data access. This reduces the cost of infrastructure equipment and this reduced infrastructure allow better management of space and cooling in our data closets across campus. This model provides the same reliable service that we expect and reduces our cost to implement VoIP across campus.
- No detriment to computer access or connection speeds. The VoIP phones contain a high speed switch and use very little bandwidth. This allows a computer to seamlessly connect to campus data resources.