Telephone Conference Calls

Consultation Hold, Three-Way Conference, and Call ­Transfer are interrelated features. All University telephones can Conference and Transfer. Consultation Hold can progress into Three-Way Calling, which can progress into Call Transfer. Flashing the switchhook causes your call to progress to the next feature.

FLASH, or "flashing the switchhook", means to momentarily hang up the phone for less than one second. Flashing will place the call on hold and you will hear a Special Dial Tone, at which point you can dial a feature code or another phone number. If you hang up more than one second, the other party will be disconnected. Most phones have a FLASH button that will perform the proper hang-up timing for you.

Consultation Hold

This feature enables you, while on an established call, to place the original call on hold and to dial and consult privately with a third party without assistance from an operator.

You can then return to the original call. The third party is disconnected from the call after pressing the flash button twice to return to the original called party.

What You Do What You Hear
1. Place the original call on hold by pressing the flash button Special dial tone
2. Dial the third party’s telephone number Ringback tone and third party answers
3. Consult with the third party – the original party is on hold and cannot hear the conversation.  
4. Press the flash button twice You and the original party can converse – third party is disconnected

Note: If you are attempting to consult with another extension and misdial, get a busy signal, or there is no answer, press the FLASH button twice to return to the original caller.

Three-Way Conference

Three-Way Conference allows you to establish a three-way conference call without the assistance of an operator.

What You Do What You Hear
1. Place the original call on hold by pressing the FLASH button Special dial tone
2. Dial the third party’s telephone number Ringback tone and third party answers
3. Press the flash button once before or after the third party answers All three parties are connected and can talk

 Note: If you misdial, get a busy signal, or there is no answer when you dial the extension number, depress the flash button twice to return to the caller.

Call Transfer

Call Transfer allows you to transfer incoming calls to another extension.

What You Do What You Hear
1. Advise the calling party that you are going to transfer the call  
2. Press the flash button, or momentarily hang up less than one second Special dial tone
3. Dial the five-digit extension number and press flash Ringback tone
4. Replace the handset in the cradle The other two parties will remain connected.

Note: Incoming calls can be transferred to the Veterinary Medical Center, Foothills Campus, and to off campus phones (cell or work-at-home phone).

Note: If you misdial, get a busy signal, or there is no answer when you dial the extension number, depress the flash button twice to return to the caller.

Conference Call: 4 or More Participants

This feature allows establishment of conference call of more than 3 participants with assistance from the campus operator. Service is free except for standard toll charges.

Operator Assisted Outgoing Calls, (Dept pays toll charges) (available 7:45am - 4:45pm M-F)

  1. Dial 0 for the campus operator during normal business hours to schedule conference call (if calling from off campus dial 491-1101).
  2. Complete and fax (491-2179) Conference Call Request Form 24 hours prior to conference call.

Meet-Me Conference Incoming Calls, (Callers pay their normal toll charges) (available 24 hours every day)

  1. Dial 0 for the campus operator during normal business hours to schedule conference call (if calling from off campus dial 491-1101).
  2. Provide
    1. Name and telephone number of person originating the conference call.
    2. Provide date and time of conference call.

Operator will assign a Meet Me Conference call in number. Assigned Meet Me Conference telephone number is available from midnight to midnight on assigned day. Provide the assigned telephone number to other participants.

Conference call originator dials into the conference first. Originator will hear continuous ringing until other participants enter the conference call.

Originator may place call on Hold but may not hang up until the conference call has completed.

Modified: 6/20/2013 12:26:20 PM