Basic Call Center

The basic call center offers simple call queuing. Agents login using only their phones as no web portal is available.  No reporting or statistics are available on the basic queue.

  1. Call Routing: Calls are generally taken on a first-come first-served basis and sent to the most idle agent.
  2. Custom Audio: Welcome, goodbye, and on hold audio are settable on a per queue basis.
  3. Queue overflow management: Calls can be transferred based on no agents logged in or time in queue.
Modified: 8/20/2014 2:52:44 PM