Telecommunications A-Z

An alphabetical index of Telecommunications acronyms, terms and resources

A

Aastra: A vendor of analog phones supported at CSU.

ACNS: Academic Computing and Networking Services department at Colorado State University

Advanced Call Center

Analog Phones: Telephones that use the old analog phone system of copper wire cables. See Wikipedia: Plain old telephone service.

CSU Telecommunications is in the process of replacing its Nortel telephone system (which uses Meridian and Astra analog telephones) with a new VoIP system.

Anonymous Call Rejection

Area Code Map

Automatic Callback and Automatic Recall

B

Basic Call Center

Buildings, VoIP Certified

C

Cable TV: CSU provides cable television service to residents of campus housing.

Cabling, Communications

Caller ID: The phone number and name of the caller is displayed on your phone while your phone is ringing but before you answer the call.

Call Center: Basic Call Center has call queuing; Advanced Call Center offers more queuing and routing features.

Calling Cards: CSU issues cards for placing long distance calls to domestic and international locations.

Calling Card Rates, Domestic and International

Calling Guide: Resources for placing calls and using telephone equipment and features.

Call Forward: Reroute an incoming call to a designated extension or to the CSU operator.

Call Transfer: Transfer an incoming call to another extension. Analog or VoIP

Call Waiting: Answer another call while on a telephone call. Analog or VoIP

Campus Telephone Prefixes

Campus TV Services

Cell Phone Reviews (CNET)

Communications Rooms: Closets in buildings at CSU containing communications equipment.

Conference Calls: Telephone calls among three or more people.

Construction and Remodel: Contacts and resources for telecommunications services for buildings undergoing construction or remodeling.

Consultation Hold: Place a call on hold and dial a third party.

Contact Telecommunications

CSU: Colorado State University

D

Data and Fiber Services

Dialing Instructions

Directory of CSU Telephone Numbers

Directory of US Telephone Numbers (Dex)

E

Employee Directory, Telecommunications

F

Faculty and Staff, Telecommunications Services for

Faculty and Staff Mobile Communications Program

Features, Telephone

Features, Comparison of Analog and VoIP Phone Systems

G

H

Headsets: An audio headphone with microphone that provides the functionality of a telephone handset with hands-free operation.

I

International long distance call rates

International long distance calling card rates

IP: The Internet Protocol is a set of data formats and rules for transmitting information on the Internet. It is used by VoIP.

J

Jabra: A vendor of headsets.

Jack: Also called an Ethernet port or socket. A hole in a small wall-mounted cable box that provides access to the CSU local network. An Ethernet network cable, which has RJ-45 connectors at each end, is used to connect your computer or VoIP telephone with the data jack. In the VoIP telephone setup, one data jack can serve both your telephone and your computer.

K

L

Local Calling Area Prefixes (970)

Long Distance Authorization Codes: A code used by faculty, staff and apartment residents for using long distance, charged to the department or student account.

Long distance rates, US and international

Long distance rates, international calling card

M

Meridian: A series of multiple line analog phones sold by Aastra.

Meridian Programming Sheets

Mobile Communications Program: CSU currently provides faculty and staff with mobile phones and services through Verizon.

MyPhone: A web-based system to manage the settings of your VoIP phone.

MyPhone Login

N

Nortel: A former telecommunications vendor for CSU's analog telephone system whose brand name is used in the Nortel/Aastra Meridian multi-line analog phones supported at CSU.

O

Organization Chart, Telecommunications

P

Plantronics: A vendor of headsets.

Polycom: A vendor of most of the VoIP phone models supported at CSU.

Prefixes, Campus Telephone

Prefixes, Local Calling Area (970)

Q

R

Redial: A button to redial the previously dialed number. (Not available on Polycom SoundPoint 335 phones.)

Relay Colorado: Service for individuals with hearing impairment by translating for those utilizing Telecommunications Device for the Deaf/Teletype (TDD/TTY).

Ring Tones: Change your VoIP ring tones

S

Search Telecommunications

Service Order: Online form system for ordering and billing Telecommunications services (telephone, VOIP, Exchange voice mail, data jack, and fiber optic cable)

SimRing: An optional service to simultaneously ring your CSU phone and one to four additional local phones (home or cell).

SIP: Session Initiation Protocol is a set of rules used for voice communications over the Internet. CSU uses the sipXecs software from SIPfoundry for VoIP and MyPhone.

Site Map

Speed Dial Programming: An optional feature to dial 3-digit codes for frequently called numbers.

Students, Telecommunications Services for

T

Telecommunications: A department of Academic Computing and Networking Services (ACNS) at Colorado State University which provides telecommunications services, including Phone, Voice Mail, VoIP, Data and Fiber, Cabling, and TV.

Telecommunications Staff

Telephone Features

Telephone Numbers: CSU Phone Directory

Telephone Numbers: US Phone Directory (Dex)

Tones: Sounds that indicate what your phone expects from you.

TV: CSU provides cable television service to residents of campus housing.

TV Programming Guide: Listing of programs on CSU campus cable TV channels.

U

US Phone Directory (Dex)

V

Verizon: Vendor of mobile services for faculty and staff, and calling cards for faculty, staff and campus housing residents.

Voice mail: At CSU, we use Microsoft Exchange as our voice mail platform. Since Exchange also provides our email services, this is a unified messaging solution.

VoIP: Voice over Internet Protocol (IP) allows your VoIP telephone to operate over the same data network that your computer uses. By converting to VoIP service on campus, we offer unified communications services and eliminate our need to support both a data network and a telephone network.

VoIP Certified Campus Buildings: Buildings on CSU campuses which have already been converted to VoIP.

VoIP FAQ: Frequently asked questions about the VoIP service.

VoIP Phones: New telephones which are needed to use the VoIP service.

VoIP Phone Help: Help using your VoIP Phone.

VoIP Quick Guides: User guides for VoIP phones.

VoIP Voice Mail: How to access your voice mail messages from your VoIP phone, Outlook and web browsers.

W

X

Y

Z

Modified: 9/28/2017 3:23:20 PM